Online Banking / Information Page

 

 

Internet Disclaimer

 

Product offers, Interest Rates, Annual Percentage Yields and all terms and any other information provided on this web site are subject to change without notice. Pioneer Community Bank does not guarantee the completeness or accuracy of the information provided herein. The information provided to you using calculators is based on your input and is presented as an estimate solely for your information. The results are not guaranteed to be accurate and are in no way offered or guaranteed by Pioneer Community Bank. Information presented on the site regarding any product offering of Pioneer Community Bank does not constitute a commitment to provide services. The required disclosures will be mailed to users who open an account or upon request. We urge you to verify current information by calling (304) 938-5322.

Online Banking

 

Using Pioneer Community Bank’s On-Line banking is easy with no special software required. By using On-Line banking you can:

 

  • Access your information anywhere or anytime
  • Transfer funds
  • Make loan payments
  • Print account statements
  • Best of all “IT’S FREE”

 

For questions concerning On-Line banking please call us at 1-304-938-5322 from 8:30am to 4:30pm Monday through Friday.

 

For access ID or password help, including forgotten ID and/or passwords please call our Operations Department at 1-304-938-5322 from 8:30am to 4:30pm Monday through Friday.

Access 24

 

With Access 24, Pioneer Community Bank’s 24-Hour Banking Service, Your account information is at your fingertips.

 

This convenient, automated phone system enables you to bank 24 hours a day, seven days a week by calling our toll free access number 1-866-927-8494.

 

By dialing this number on your touch-tone telephone, you may then quickly and easily access your account information, make transfers and pay loan payments.

 

For more information click here.

FAQs For Advanced Online Authentication

Quick Reference Guide

 

1. What is Advanced Online Authentication?
Advanced Online Authentication provides enhanced and additional security for the online banking application. It is now a standard part of our online banking and works as part of our commitment to protect you against identity theft and fraud. Advanced Online Authentication adds extra layers of online security to prevent unauthorized access to your accounts and reinforces the fact that you are at our financial institution’s Internet Banking website.
2. What does Advanced Online Authentication involve?
Advanced Online Authentication consists of the following: an image, a caption and three to six challenge questions. This information is known only to you and the financial institution and protects you, whether you are logging in to view your accounts from your own personal computer or another computer.
3. How does Advanced Online Authentication work?
Once you enter your user ID on the Internet Banking login screen, click the Validate link, your image will then be displayed along with the caption you create. This confirms that you are at our financial institution’s Internet Banking website and you are safe to enter your Password to access your information. Each time you log in from a different computer, the challenge questions will be asked to verify your identity. Once you provide the correct answers, your image and caption will display and you may enter your password. You will also be asked if you wish to register the computer from which you are logging in. If you select this option, the Advanced Online Authentication system will then capture the information about the computer so that you will not have to answer challenge questions the next time you log in from that same machine.
4. Can I select my own image rather than the ones provided?
Yes, you can provide your own image. The system will include a link that will allow you to upload the image of your choice. The image should be 100 x 100 pixels in size and will need to be one of which you personally own the rights. You cannot upload a copyrighted image.
5. Will I need to change my password?
No. Your password remains the same.
6. How is Advanced Online Authentication more secure?

Advanced Online Authentication protects you from accidentally or unknowingly revealing your user ID and password to an imposter or a fraudulent website. By entering your User ID and clicking validate, we are able to provide you with your image and caption. If the image presented is the one that you selected, you can feel secure in entering your password to proceed. In addition, if someone does get your user ID and password and attempt to login, they will be using a computer that you did not register, therefore, the system will present the user with challenge questions. Since they will not know the answers to the questions that you provided during the set up process, they will be turned away and the financial institution will be notified.

7. Why do I need to set up challenge questions?
Challenge questions and answers provide information known only to you and the financial institution. They help prevent unauthorized access to your account information. If someone else has access to your user ID and password, they will not know the answer to your challenge question and will not be able to get to your information.
8. Can someone steal my Advanced Online Authentication image and caption?
No, your image and caption is only shown to you if you login to a computer that has been registered or if you have successfully responded to the challenge question(s) that have been asked. It is not possible for an unauthorized person to get access to your image.
9. When I enter my user ID, it asks me a question instead of showing my image. Why?

This is to help verify that it's really you signing in. There are several reasons why you might be challenged. These challenge questions are meant to keep imposters out because only you know the answers to these questions.

Some reasons might be:

  • You are logging in from a different computer
  • You are logging in from a different browser
  • Your token is missing from your computer because you cleared all the cookies on your computer or your cookie/token disappeared
  • You incorrectly types your User ID on the first attempt

If you are challenged, answer the question with the correct answer, and you are correctly shown your image.

10. What if I share my computer with someone who has their own account? Can we both login from the same machine?

Yes, you can use the same computer to log into your individual accounts. There is no limit on how many people can log into the bank website from the same computer.
11. Can I change my image and text phrase?

Yes, to make the change, simply click on the Change Passmark link under ‘My Profile’ on the Online Banking menu bar. If you are having difficulty, you can contact the financial institution for assistance.

 

 

Contact Us

 

For questions concerning Online Banking please call us at 1-304-938-5322 from 8:30am to 4:30pm Monday through Friday.

 

5229 Coal Heritage Road, Iaeger, WV 24844-0368

Phone: (304) 938-5322

Email: customerservice@pioneercb.com

Using Pioneer Community Bank’s

Online Banking is easy with no special software required.

By using Online Banking you can:

  • Access your information anywhere
  • Transfer funds
  • Make loan payments
  • Print account statements
  • Best of all “IT’S FREE

Online Banking Login:

 



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